Dell Recruits Freshers 2008 as well as (uptp 3 Years experience)

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Dell Recruits Freshers ( TSR / Sr. TSR)

TSR / Sr. TSR (Voice)
Experience : 0 - 3 Years
Location : Bengaluru/Bangalore
Industry Type : BPO/ITES /CRM/Transcription
Functional Area : ITES/BPO/KPO, Customer Service, Ops.

Job Description

• Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
• Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
• Escalate problems when unable to resolve customer issues.
• Log and sufficiently document all contacts with customers in designated tools.
• Identify and provide input on unique or recurring customer problems.
• Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.

Desired Candidate Profile:

• Bachelor Degree, PUC (with one year of international call center experience);
• Diploma Courses (post 10+2 with 1 year international call center experience);
• Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
• Basics of Computers including Operating Systems, hardware and internet.
• Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage Exposure to technical support trouble shooting in international call centers will be an added advantage.

Fresher can also apply !